topic Openreach ONT in Broadband https://helpforum.sky.com/t5/Broadband/Openreach-ONT/m-p/5145134#M533661 <P>I have just noticed what looks like smoke damage directly above the ONT with marks extending circa 2 feet above the box mounted upon the wall.</P><P>This is obviously a fire hazard and I've now switched the device off at the power source. Can you please advise who I need contact regarding this potentially dangerous issue sorted - I have both Talk and Broadband through Sky.&nbsp;<BR />Additionally whichever party it may be - what's the best route to report and resolve - I'm already encountering the merry go round that you may anticipate. Thanks Jon</P> Tue, 18 Nov 2025 20:59:19 GMT JayEmmEss 2025-11-18T20:59:19Z Openreach ONT https://helpforum.sky.com/t5/Broadband/Openreach-ONT/m-p/5145134#M533661 <P>I have just noticed what looks like smoke damage directly above the ONT with marks extending circa 2 feet above the box mounted upon the wall.</P><P>This is obviously a fire hazard and I've now switched the device off at the power source. Can you please advise who I need contact regarding this potentially dangerous issue sorted - I have both Talk and Broadband through Sky.&nbsp;<BR />Additionally whichever party it may be - what's the best route to report and resolve - I'm already encountering the merry go round that you may anticipate. Thanks Jon</P> Tue, 18 Nov 2025 20:59:19 GMT https://helpforum.sky.com/t5/Broadband/Openreach-ONT/m-p/5145134#M533661 JayEmmEss 2025-11-18T20:59:19Z Re: Openreach ONT https://helpforum.sky.com/t5/Broadband/Openreach-ONT/m-p/5145136#M533662 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4539120">@JayEmmEss</a>&nbsp; You would need to speak to Sky, however for the community to advise further can you post a photo of the damage &amp; ONT?</P> <P>&nbsp;</P> <P>More important do you smell any type of burning in that area?&nbsp; It is possible the scorching was done by drilling the brickwork to bring the fibre cable in?</P> Tue, 18 Nov 2025 21:07:53 GMT https://helpforum.sky.com/t5/Broadband/Openreach-ONT/m-p/5145136#M533662 GD1 2025-11-18T21:07:53Z