topic Re: Internet in Broadband

Internet

DR67 — Tue, 18 Nov 2025 19:53:29 GMT

I have had no internet connection since the 10 of November, no communication from sky regarding this matter

Re: Internet

PandJ2020 — Tue, 18 Nov 2025 19:56:11 GMT

@DR67 wrote:
I have had no internet connection since the 10 of November, no communication from sky regarding this matter

You have to report it to Sky, they won't contact you...

Re: Internet

MarkGoldsmith — Tue, 18 Nov 2025 20:15:01 GMT

As stated above, you need to report it.

Note the automatic compensation scheme entitles credit for each day of without service after a 48 hour outage, however the clock doesn't start of the 48 hours until the outage is reported.

Re: Internet

caesarome — Tue, 18 Nov 2025 20:23:52 GMT

@DR67

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.