topic Re: New Customer in Broadband

New Customer

Tommy_Mac — Mon, 17 Nov 2025 12:55:18 GMT

Switched from BT to Sky last week & got very weak signal in upstairs office. I've tried all the tips on Google & YouTube but can only get weak or poor signal.

Re: New Customer

caesarome — Mon, 17 Nov 2025 13:26:25 GMT

@Tommy_Mac

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Re: New Customer

Tommy_Mac — Mon, 17 Nov 2025 15:27:30 GMT

Thanks for this info. I've tried everything & think my ONT box could be in a better location.

I'll have a look at mesh gadgets and weigh them up against paying another£8 per month for Sky Max.

Thanks for help.

Re: New Customer

JimM1 — Mon, 17 Nov 2025 16:45:23 GMT

@Tommy_Mac Longer Ethernet cable and a better positioning of the sky Max hub may be all that is needed, the WiFi 6 jump from your older lower spec'd BT Router will always lead to a slightly reduced push signal wise on the Max hub.

You can also try if you wish dropping the wireless securities back to WPA2-PSK from WPA3-T on the sky Max hub, some have said it helps with system performance!

Re: New Customer

Tommy_Mac — Tue, 18 Nov 2025 11:21:11 GMT

I'll try the longer cable first although I hate to see visible cables in my house. If moving hub improves signal, I'll then try to figure out how to conceal the cable.

Re: New Customer

JimM1 — Tue, 18 Nov 2025 11:25:26 GMT

@Tommy_Mac Hope it all works out, the sky Max just seems to be that bit awkward in some properties for sure!