topic Problems moving from Now to Sky in Broadband

Problems moving from Now to Sky

Bobbles1 — Tue, 18 Nov 2025 00:33:20 GMT

My contract with Now Broadband was nearly up which I had an email about. I phoned the number in that email to renew and spoke to a Sky rep who offered a good deal for landline, broadband and Sky TV which I accepted. However they did not port my landline number across so I now have a new one so nobody is able to contact me. I've spoken to various people at Sky who have given me multiple reasons, including that Now and Sky are not connected and that BT Openreach have changed my number. I've changed providers many times in the past and have never lost my landline number. Ofcom's website says this should not happen too. What can I do?

Re: Problems moving from Now to Sky

GD1 — Tue, 18 Nov 2025 00:39:23 GMT

@Bobbles1 It's not always possible to transfer your number across as per this link https://www.sky.com/help/articles/switching-broadband-provider-switch-to-sky

Re: Problems moving from Now to Sky

Bobbles1 — Tue, 18 Nov 2025 00:52:56 GMT

@GD1 Thanks for your reply. I just would have thought the rep I spoke to would have told me this might happen. The first I knew was when I logged into my Sky account and saw a number I didn't recognise. I imagine I will now have to try to inform all my contacts of this change which is pretty annoying when I wasn't warned.