topic Re: Problem with my WiFi connection in Broadband https://helpforum.sky.com/t5/Broadband/Problem-with-my-WiFi-connection/m-p/5144148#M533315 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4537821">@EmilyTaylor</a>&nbsp;</P> <P>The next time this happens try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 17 Nov 2025 19:29:24 GMT caesarome 2025-11-17T19:29:24Z Problem with my WiFi connection https://helpforum.sky.com/t5/Broadband/Problem-with-my-WiFi-connection/m-p/5144046#M533290 <P>Our WiFi keeps going off the last couple of weeks. Someone came out and did something outside the property but it keeps happening&nbsp;</P> Mon, 17 Nov 2025 17:31:32 GMT https://helpforum.sky.com/t5/Broadband/Problem-with-my-WiFi-connection/m-p/5144046#M533290 EmilyTaylor 2025-11-17T17:31:32Z Re: Problem with my WiFi connection https://helpforum.sky.com/t5/Broadband/Problem-with-my-WiFi-connection/m-p/5144148#M533315 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4537821">@EmilyTaylor</a>&nbsp;</P> <P>The next time this happens try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Mon, 17 Nov 2025 19:29:24 GMT https://helpforum.sky.com/t5/Broadband/Problem-with-my-WiFi-connection/m-p/5144148#M533315 caesarome 2025-11-17T19:29:24Z