topic Re: I need help in Broadband

I need help

Alisonjones61Sw — Mon, 17 Nov 2025 12:22:34 GMT

My broadband keeps cutting off and my TV it's been going on for a few months. I've reported it a few times now. If it not fixed soon I will cancel sky and go somewhere else

Re: I need help

Daniel0210 — Mon, 17 Nov 2025 12:24:45 GMT

@Alisonjones61Sw

Threatening to cancel is pointless here. You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

What have Sky said/done when you've reported it?

Re: I need help

Chrisee — Mon, 17 Nov 2025 12:24:50 GMT

@Alisonjones61Sw there are many possible causes but to help narrow those down what happe ns to the lights on the Sky hub when you lose connection? See https://www.sky.com/help/articles/hub-lights-explained-start