topic Re: Cable being placed on my window. in Broadband

Cable being placed on my window.

DA89 — Fri, 14 Nov 2025 20:03:35 GMT

Your engineer placed a cable and fixed onto my window itself...I was not at home when this was done

Engineer coming Friday 21 November regarding fibre...please removed the cable off my window. The engineer placed a cable on my neighbours wall but placed cable on my window. Believing I am a fool to not notice

Remove the CABLE NOW. Also the cable is lifing part of the covering on the roof...causing damage.

Dy2

Re: Cable being placed on my window.

GD1 — Mon, 17 Nov 2025 10:56:06 GMT

@DA89 You're not contacting Sky cuystomer services, demand to remove the cable now simply won't get you anywhere.

Did you not tell the installer at the time they where there? Did you not notice them doing it at the time?

You would need to call Sky to discuss this.

Re: Cable being placed on my window.

Chrisee — Mon, 17 Nov 2025 12:20:13 GMT

@DA89 if this was preparatory work for a fibre install done while nobody was at home the engineer coming ti do the internal work should be able to sort your issue. Otherwise call Sky who will liaise with Openreach or City Fibre if the installation is not to standard. Take a photograph before calling as the agent can arrange for you to send that as a picture helps show what is wrong ,

Re: Cable being placed on my window.

DA89 — Fri, 21 Nov 2025 08:05:29 GMT

Morning....

I work 5 days a week...I was not at home when this was installed. So whom ever installed this did as they pleased...also the white box for neighbour is installed on my property.... the engineer are praised because someone is home when they arrive to installed outside....

Sky/open reach makes it difficult to reach them directly to complain....so sky/open reach owes my property and do as they please...

Re: Cable being placed on my window.

Daniel0210 — Fri, 21 Nov 2025 08:11:04 GMT

@DA89
You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

What have Sky said when you've raised this?