https://helpforum.sky.com/t5/Broadband/Stressful/m-p/5143469#M533147 I changed broadband but stayed with sky with TV. I was told I wouldn't be charged any extra charges but 2 months now sky have tried to take £270 out of my account!! Rang multiple times , told last month I have nothing to pay extra, then last Friday £270 taken out of my account, I rang them as on app its saying I'm in credit £270 , so taking £270 off me to put me in credit, make that make sense. Waiting for call back as making a complaint. Customer service is a joke, would help if they understood what I was saying &amp; they knew how to do their job! Mon, 17 Nov 2025 08:59:31 GMT Jool289 2025-11-17T08:59:31Z https://helpforum.sky.com/t5/Broadband/Stressful/m-p/5143469#M533147 I changed broadband but stayed with sky with TV. I was told I wouldn't be charged any extra charges but 2 months now sky have tried to take £270 out of my account!! Rang multiple times , told last month I have nothing to pay extra, then last Friday £270 taken out of my account, I rang them as on app its saying I'm in credit £270 , so taking £270 off me to put me in credit, make that make sense. Waiting for call back as making a complaint. Customer service is a joke, would help if they understood what I was saying &amp; they knew how to do their job! Mon, 17 Nov 2025 08:59:31 GMT https://helpforum.sky.com/t5/Broadband/Stressful/m-p/5143469#M533147 Jool289 2025-11-17T08:59:31Z https://helpforum.sky.com/t5/Broadband/Stressful/m-p/5143550#M533158 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4537208">@Jool289</a>&nbsp;At the end off the day, did you terminate the Broadband Contract early and were advised that no penalty would be applied?</P> Mon, 17 Nov 2025 10:09:58 GMT https://helpforum.sky.com/t5/Broadband/Stressful/m-p/5143550#M533158 JimM1 2025-11-17T10:09:58Z