topic Re: WiFi has been so so bad for weeks in Broadband

WiFi has been so so bad for weeks

SarahOffer25 — Sun, 16 Nov 2025 22:01:22 GMT

I have never had issues with my internet but over the past 6 months it's been getting progressively worse. The last two weeks I have had to turn the wifi off on my phone and use 5G because it is so bad! We have to restart the router everytime we want to watch tv and still get buffering every minute or so. My partner cannot even think about playing on his PlayStation because nothing loads! However the checker says my broadband is great and my wifi is good. I've gone through all of your tips and tricks but need help. I pay a lot for my broadband and I am not getting a decent service at all! Please help me.

Re: WiFi has been so so bad for weeks

SarahOffer25 — Sun, 16 Nov 2025 22:03:14 GMT

Have to admit. I thought I was sending that to Sky! Anyone know how I can contact them?

Re: WiFi has been so so bad for weeks

Daniel0210 — Mon, 17 Nov 2025 05:41:16 GMT

@SarahOffer25
Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Bad weather; Adverse weather can also impact your broadband.

Re: WiFi has been so so bad for weeks

JimM1 — Mon, 17 Nov 2025 08:10:21 GMT

@SarahOffer25 If you need to contact sky, just dial 150 from your landline phone, same if you have a sky mobile, both will get you to sky Customer Service!