Is you're Internet down?

Nixx1984 — Mon, 17 Nov 2025 05:04:03 GMT

Is anyone else having issues with their broadband? Mine went down around 00:30 and it still hasn't come back on. Initially I thought it was an overnight maintenance check, that happens sometimes during the night, but usually that only takes 15-30 minutes, until it comes back on, but its been 4 and a half hours and its still not working. My insomnia doesn't appreciate this inconvenience lol!

Re: Is you're Internet down?

Daniel0210 — Mon, 17 Nov 2025 05:36:02 GMT

@Nixx1984

It may not be maintenance on a Sunday night.

If it's not back by 0700 use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Bad weather; Adverse weather can also impact your broadband.

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Is you're Internet down?

Re: Is you're Internet down?