Broadband Issues in ME14

TimJeans — Sun, 16 Nov 2025 19:14:19 GMT

Is anyone else having broadband issues in the ME14 area today. I've been chatting with Sky and they insist there's not a general fault but our local residents Facebook group has a lot of posts with people currently having internet issues.

Re: Broadband Issues in ME14

Daniel0210 — Sun, 16 Nov 2025 19:16:20 GMT

@TimJeans
Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky again to report it.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Bad weather; Adverse weather can also impact your broadband.

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Broadband Issues in ME14

Re: Broadband Issues in ME14