topic Urgent: No Internet for 4 Days in Broadband

Urgent: No Internet for 4 Days

binod — Sun, 16 Nov 2025 17:32:22 GMT

I am writing to request urgent assistance with my Sky Broadband connection. My internet has not been working for the last four days, even though I have already paid my bill. I have restarted the router, checked all cables, and followed basic troubleshooting steps, but the issue remains unchanged

Re: Urgent: No Internet for 4 Days

TimmyBGood — Sun, 16 Nov 2025 17:44:00 GMT

@binod

Unfortunately nothing to do with domestic broadband is 'urgent'. If you haven't already logged a fault with Sky then you'll need to do so: the Openreach target time to fix would then be end of day on Wednesday.

Re: Urgent: No Internet for 4 Days

GD1 — Sun, 16 Nov 2025 17:45:31 GMT

@binod As noted by @TimmyBGood You have a domestic service with all the SLA's that entails, in a ddition we are customers here, so posting urgent is pointless.

Re: Urgent: No Internet for 4 Days

JimM1 — Sun, 16 Nov 2025 18:02:55 GMT

@binod Does the service checker show anything to you? see linked!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker