No Internet in Chichester

LyttleLez1 — Wed, 12 Nov 2025 08:21:11 GMT

Internet was working fine until about 07:45 this morning. Now there's nothing. Apparently, there's no outage in my area. Any ideas on a solution please?

Re: No Internet in Chichester

Daniel0210 — Wed, 12 Nov 2025 09:05:59 GMT

@LyttleLez1

Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No Internet in Chichester

LyttleLez1 — Sat, 15 Nov 2025 21:22:56 GMT

Thank you so much for your help.

As it happened, after writing my comment, I had to leave for work but, by the time I got home everything was back on and working fine.

I will keep a note of the information and instructions you gave though so I can refer to them if I have problems in the future. You're very kind.

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No Internet in Chichester

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