https://helpforum.sky.com/t5/Broadband/Broadband-problems/m-p/5142580#M532915 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4536235">@Jenny130</a>&nbsp;No doubt then EE can sort it all out for you when you get connected to them! Left EE back in Mar to return to sky, they just do not have a clue. If you say what is going on at present but there are a lot off unforseen issues at present with Broadband that may just be storm related!</P> Sat, 15 Nov 2025 19:07:59 GMT JimM1 2025-11-15T19:07:59Z https://helpforum.sky.com/t5/Broadband/Broadband-problems/m-p/5142557#M532909 <P>Broadband not working. I have just agreed to move over to EE BROADBAND next week, the day sky found out we have had nothing but issues with our broadband&nbsp;</P> Sat, 15 Nov 2025 18:30:26 GMT https://helpforum.sky.com/t5/Broadband/Broadband-problems/m-p/5142557#M532909 Jenny130 2025-11-15T18:30:26Z https://helpforum.sky.com/t5/Broadband/Broadband-problems/m-p/5142561#M532910 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4536235">@Jenny130</a>&nbsp;<BR />Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~<STRONG> (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later). </STRONG><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link provides information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR /><STRONG>Working from home; </STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.<BR /><BR /><STRONG>Bad weather;</STRONG> Adverse weather can also impact your broadband.</P> Sat, 15 Nov 2025 18:33:26 GMT https://helpforum.sky.com/t5/Broadband/Broadband-problems/m-p/5142561#M532910 Daniel0210 2025-11-15T18:33:26Z https://helpforum.sky.com/t5/Broadband/Broadband-problems/m-p/5142580#M532915 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4536235">@Jenny130</a>&nbsp;No doubt then EE can sort it all out for you when you get connected to them! Left EE back in Mar to return to sky, they just do not have a clue. If you say what is going on at present but there are a lot off unforseen issues at present with Broadband that may just be storm related!</P> Sat, 15 Nov 2025 19:07:59 GMT https://helpforum.sky.com/t5/Broadband/Broadband-problems/m-p/5142580#M532915 JimM1 2025-11-15T19:07:59Z