topic Re: Wifi not working in Broadband

Wifi not working

Maroof1 — Sat, 15 Nov 2025 16:59:36 GMT

The internet light and viice light on the hub is orange.. the broadband and service light are not lit green on the other box

Re: Wifi not working

caesarome — Sat, 15 Nov 2025 17:19:03 GMT

@Maroof1

This explains the lights on the hubs:
https://www.sky.com/help/articles/hub-lights-explained-start

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Wifi not working

JimM1 — Sat, 15 Nov 2025 18:17:25 GMT

@Maroof1 Looks like you are on a CF CityFibre connection that has a Fibre Internet issue unless it has all started working again for you!