topic Re: Broadband not working today in Broadband

Broadband not working today

Brian23231 — Sat, 15 Nov 2025 15:01:11 GMT

Lighrs on ONT BOX

LoS light flashing red

Power is green

LAN is flashing green

No PON light

Re: Broadband not working today

GD1 — Sat, 15 Nov 2025 15:09:04 GMT

@Brian23231 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband not working today

JimM1 — Sat, 15 Nov 2025 15:10:28 GMT

@Brian23231 And also in addition, with the Red LOS on the OR ONT Modem, until that goes away you will have no Internet connection!