topic Re: No internet in Broadband

No internet

Carolelizabeth6 — Sat, 15 Nov 2025 14:25:57 GMT

There is a red light on hub under LOS and no Internet connection have turned both off and on and no improvement

Re: No internet

GD1 — Sat, 15 Nov 2025 14:42:53 GMT

@Carolelizabeth6 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet

JimM1 — Sat, 15 Nov 2025 14:56:09 GMT

@Carolelizabeth6 With the Red LOS on the OR ONT Modem, until that goes away you will have no Internet connection!