https://helpforum.sky.com/t5/Broadband/Access/m-p/5142398#M532849 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4536018">@Carol2106</a>&nbsp;</P> <P>I have moved your post to the correct board as it's not an Accessibility issue.</P> <P><BR />Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~<STRONG> (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later). </STRONG><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link provides information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR /><STRONG>Working from home; </STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.<BR /><BR /><STRONG>Bad weather;</STRONG> Adverse weather can also impact your broadband.</P> Sat, 15 Nov 2025 14:19:14 GMT Daniel0210 2025-11-15T14:19:14Z https://helpforum.sky.com/t5/Broadband/Access/m-p/5142394#M532848 No internet for 2 days I want to complain Sat, 15 Nov 2025 14:16:20 GMT https://helpforum.sky.com/t5/Broadband/Access/m-p/5142394#M532848 Carol2106 2025-11-15T14:16:20Z https://helpforum.sky.com/t5/Broadband/Access/m-p/5142398#M532849 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4536018">@Carol2106</a>&nbsp;</P> <P>I have moved your post to the correct board as it's not an Accessibility issue.</P> <P><BR />Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~<STRONG> (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later). </STRONG><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link provides information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR /><STRONG>Working from home; </STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.<BR /><BR /><STRONG>Bad weather;</STRONG> Adverse weather can also impact your broadband.</P> Sat, 15 Nov 2025 14:19:14 GMT https://helpforum.sky.com/t5/Broadband/Access/m-p/5142398#M532849 Daniel0210 2025-11-15T14:19:14Z https://helpforum.sky.com/t5/Broadband/Access/m-p/5142417#M532862 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4536018">@Carol2106</a>&nbsp;As you requested linked below for you!</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">How to make a Sky complaint | Sky Help | Sky.com | Sky Help | Sky.com</A></P> Sat, 15 Nov 2025 14:42:30 GMT https://helpforum.sky.com/t5/Broadband/Access/m-p/5142417#M532862 JimM1 2025-11-15T14:42:30Z https://helpforum.sky.com/t5/Broadband/Access/m-p/5142424#M532866 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4536018">@Carol2106</a>&nbsp;</P> <P>Why has it reached the point of wanting to make a complaint?<BR /><BR /></P> <P><SPAN>Sky normally quote <STRONG>2 WORKING DAYS&nbsp;</STRONG>as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in about 85+% of cases.</SPAN></P> Sat, 15 Nov 2025 14:47:34 GMT https://helpforum.sky.com/t5/Broadband/Access/m-p/5142424#M532866 Daniel0210 2025-11-15T14:47:34Z