topic Broadband down in Broadband

Broadband down

Sandra146 — Sat, 15 Nov 2025 12:33:39 GMT

Broadband light is red.

Power green

Ethernet flashing green

Service no light

Re: Broadband down

GD1 — Sat, 15 Nov 2025 12:35:51 GMT

@Sandra146 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband down

JimM1 — Sat, 15 Nov 2025 12:40:02 GMT

@Sandra146 Looks like you are seeing those on the Fibre connected ONT, anything red is no Internet!

Re: Broadband down

Sandra146 — Sat, 15 Nov 2025 12:41:40 GMT

Thank you have done the above it initially says there is a problem and so I clicked let's fix it. It run a chevk and says everything is fine. Have repeated test again and saying all ok? But clearly not 🙈

Re: Broadband down

JimM1 — Sat, 15 Nov 2025 13:04:57 GMT

@Sandra146 Do you still have the red light?

Re: Broadband down

Sandra146 — Sat, 15 Nov 2025 13:14:58 GMT

I did and it said to book a engineer.... have done that and now it's all Green and working 😂🤦‍♀️

Re: Broadband down

JimM1 — Sat, 15 Nov 2025 13:19:07 GMT

@Sandra146 With the lights that you are quoting it appears you have a CF CityFibre ONT installed, they are the ones that matter!

Re: Broadband down

Sandra146 — Sat, 15 Nov 2025 13:30:21 GMT

much you so much for answering and so quickly! 🙂

Re: Broadband down

GD1 — Sat, 15 Nov 2025 13:57:04 GMT

@Sandra146 wrote:

I did and it said to book a engineer.... have done that and now it's all Green and working 😂🤦‍♀️

Looks lie a temp fault that CF have resolved quickly 🙂