topic Bad internet connection in Broadband

Bad internet connection

Jordan115 — Fri, 14 Nov 2025 22:58:17 GMT

My internet keeps lagging and one of bedrooms is barely getting any internet and very poor connection I upgraded my internet few months back and still getting bad service witch is triggering my autistic son because he can't get on to his devices in his room can you please help sort this issue out I pay for services and receive poor connection

Re: Bad internet connection

Jordan115 — Fri, 14 Nov 2025 23:02:05 GMT

Bad internet connection lagging and bedroom receiving poor internet connection what can I do already upgraded few months ago

Re: Bad internet connection

caesarome — Sat, 15 Nov 2025 05:40:22 GMT

@Jordan115

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max