topic Broadband not working in Broadband

Broadband not working

Squelchy — Fri, 14 Nov 2025 11:39:14 GMT

My Broadband is mot working I have 3 green and one amber light the system checked my system and it said there is no fault

but I have no internet

Re: Broadband not working

GD1 — Fri, 14 Nov 2025 11:46:38 GMT

@Squelchy First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband not working

kevtur2000 — Fri, 14 Nov 2025 11:50:51 GMT

Mine in. Crowthorne is not working either. I used the link below, and it reports as ok as of 46 minutes ago (but that's not now).