topic Re: Broadband not working in Broadband

Broadband not working

User34 — Fri, 14 Nov 2025 11:05:28 GMT

It's saying there is a broadband issue which is why my wifi isn't working. Run all the tests and it's saying everything is fine. What's going on?

Re: Broadband not working

Daniel0210 — Fri, 14 Nov 2025 11:07:57 GMT

@User34
Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Broadband not working

Drummer84 — Fri, 14 Nov 2025 11:09:23 GMT

Same here in Fareham. Outage map on down detector showing issues at sky. But router all green lights yet I'm getting same as you!

Re: Broadband not working

User34 — Fri, 14 Nov 2025 11:16:00 GMT

I'm in West Sussex, I'm working from home and it's driving me crazy. Run all the tests on the app and the links given on this thread. Just says 'everything's ok' but clearly it's not! 🤣

Re: Broadband not working

User34 — Fri, 14 Nov 2025 11:18:47 GMT

Thank you for your reply, I've tried the links you've given and the tests in the app and it's not working. Hopefully it's sorted soon.

Re: Broadband not working

Drummer84 — Fri, 14 Nov 2025 11:18:59 GMT

Same here, working from home. At least reassuring we are all in same boat and not a problem in house with our services, cables, router issue etc. Hopefully back on soon.

Re: Broadband not working

User772 — Fri, 14 Nov 2025 11:19:59 GMT

Same location here! Since joining Sky the broadband has been terrible even after 3 visits to 'fix' it. Not good enough as I'm also working from home.

Re: Broadband not working

User34 — Fri, 14 Nov 2025 11:23:33 GMT

Maybe it's a problem in our area that hasn't been picked up yet? I've had a few problems but nothing I've had to call out for yet as it has eventually sorted itself out on the same day. But I do find as soon as we have any kind of rain, even if it's very light rain, the connection is terrible!

Re: Broadband not working

User34 — Fri, 14 Nov 2025 11:27:19 GMT

It's back on and working! 🥳

Re: Broadband not working

Drummer84 — Fri, 14 Nov 2025 11:27:43 GMT

To be honest, we've been with sky here in Fareham for 2.5 years and never had an issue like this. On downdetector it seems national issue as showing hotspots in every major city.