https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5141284#M532438 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4534746">@Katieg85</a>&nbsp;<BR />Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky). <BR /><BR />Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~<STRONG> (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later). </STRONG><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link provides information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR /><STRONG>Working from home?:</STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.</P> Fri, 14 Nov 2025 10:33:09 GMT Daniel0210 2025-11-14T10:33:09Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5141280#M532435 <P>WiFi is not working&nbsp;</P> Fri, 14 Nov 2025 10:27:41 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5141280#M532435 Katieg85 2025-11-14T10:27:41Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5141284#M532438 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4534746">@Katieg85</a>&nbsp;<BR />Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky). <BR /><BR />Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~<STRONG> (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later). </STRONG><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link provides information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR /><STRONG>Working from home?:</STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.</P> Fri, 14 Nov 2025 10:33:09 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5141284#M532438 Daniel0210 2025-11-14T10:33:09Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5141291#M532440 <P>I'm facing the same issue but when I run the checks it says nothing is wrong.&nbsp;</P><P>I cannot seem to speak with a human, only the AI bot</P> Fri, 14 Nov 2025 10:36:44 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5141291#M532440 SophieERC 2025-11-14T10:36:44Z https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5141292#M532441 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3553049">@SophieERC</a>&nbsp;</P> <P>Did you read paragraph 2 above?<BR /><BR /></P> <P><EM><SPAN>Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~</SPAN><STRONG> (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later).&nbsp;</STRONG><BR /></EM></P> Fri, 14 Nov 2025 10:39:56 GMT https://helpforum.sky.com/t5/Broadband/WiFi-not-working/m-p/5141292#M532441 Daniel0210 2025-11-14T10:39:56Z