https://helpforum.sky.com/t5/Broadband/WiFi/m-p/5141152#M532410 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4534584">@Shan30</a>&nbsp;</P> <P>When it is down after midnight to around 6am then it could be overnight maintenance&nbsp;taking place.</P> <P>&nbsp;</P> <P>If it still down later then the first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 14 Nov 2025 05:39:49 GMT caesarome 2025-11-14T05:39:49Z https://helpforum.sky.com/t5/Broadband/WiFi/m-p/5141109#M532361 <P>In my settings on my device it's stating that my connection has dropped and my WiFi is currently not working&nbsp;</P> Fri, 14 Nov 2025 01:08:20 GMT https://helpforum.sky.com/t5/Broadband/WiFi/m-p/5141109#M532361 Shan30 2025-11-14T01:08:20Z https://helpforum.sky.com/t5/Broadband/WiFi/m-p/5141152#M532410 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4534584">@Shan30</a>&nbsp;</P> <P>When it is down after midnight to around 6am then it could be overnight maintenance&nbsp;taking place.</P> <P>&nbsp;</P> <P>If it still down later then the first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> Fri, 14 Nov 2025 05:39:49 GMT https://helpforum.sky.com/t5/Broadband/WiFi/m-p/5141152#M532410 caesarome 2025-11-14T05:39:49Z