topic Re: No Internet Connection in Broadband

No Internet Connection

John+Davis — Thu, 13 Nov 2025 00:49:40 GMT

Hi, I've lost Internet connection and have followed reset process but nothing is happening. When I've checked my connection status on MySky it says everything is ok...but I'm still unable to get Internet access. Please help as I need to have connection as I work from home!!

Re: No Internet Connection

ayesha4395 — Thu, 13 Nov 2025 00:51:34 GMT

me too!!

Re: No Internet Connection

Louise199208 — Thu, 13 Nov 2025 00:53:12 GMT

It seems to be down across the UK in most areas

Re: No Internet Connection

HannahB33 — Thu, 13 Nov 2025 00:56:15 GMT

Exactly the same for me, tried all the options and nothing is helping but my service checker says its all ok??

Re: No Internet Connection

Shar17 — Thu, 13 Nov 2025 00:58:17 GMT

It the same for me.

Re: No Internet Connection

sarahlee70 — Thu, 13 Nov 2025 01:11:56 GMT

Mine has finally signed in

Re: No Internet Connection

Daniel0210 — Thu, 13 Nov 2025 05:21:06 GMT

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back up and running before 7am.

If not, even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.