topic Re: No internet connection in Broadband https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5140183#M532022 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4533541">@Jayne81</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 12 Nov 2025 22:55:13 GMT caesarome 2025-11-12T22:55:13Z No internet connection https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5140152#M532012 <P>My internet is not working however all diagnostic checks say it's all good but I have no connection&nbsp;</P> Wed, 12 Nov 2025 22:07:53 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5140152#M532012 Jayne81 2025-11-12T22:07:53Z Re: No internet connection https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5140183#M532022 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4533541">@Jayne81</a>&nbsp;</P> <P>Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:</P> <P><BR />Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 12 Nov 2025 22:55:13 GMT https://helpforum.sky.com/t5/Broadband/No-internet-connection/m-p/5140183#M532022 caesarome 2025-11-12T22:55:13Z