topic Re: My WiFi keeps disconnecting in Broadband

My WiFi keeps disconnecting

Julie293 — Wed, 12 Nov 2025 22:31:00 GMT

I'm working from home and when I'm working from the kitchen which is literally 20 steps from the router in the hallway, the WiFi keeps disconnecting. I need a solution sorted asap

Re: My WiFi keeps disconnecting

icesteelman — Wed, 12 Nov 2025 22:45:57 GMT

Hello @Julie293

This is just a forum of Sky customers who can often help solve issues / problems and are not Sky employees.

Wifi is very frustrating when it doesn't work, but there can be many different reasons as to why.

It may help if you can detail your setup; Broadband service (Fibre 150, 300, etc), router type (Sky Broadband Hub or Max), any walls to pass through, have you upgraded recently, changed ISP to Sky, etc.

Re: My WiFi keeps disconnecting

caesarome — Wed, 12 Nov 2025 22:57:23 GMT

@Julie293

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/improve-the-wi-fi-signal-to-your-devices

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max