topic Re: 2.4GHZ in Broadband

2.4GHZ

ScottWright — Wed, 12 Nov 2025 16:40:21 GMT

Im trying to connect a device to my WiFi that requires 2.4GHz. How do I do this

Re: 2.4GHZ

jamesn123 — Wed, 12 Nov 2025 16:46:03 GMT

Typically devices should still connect as your router broadcasts both a 2.4ghz & 5ghz WiFi signal. If your unable to connect it you may need to temporarily split the bands. If you let us know which Sky hub you have then instructions can be provided. https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Re: 2.4GHZ

ScottWright — Wed, 12 Nov 2025 16:50:09 GMT

Hi, thank you for the prompt reply. We have a sky broadband hub (the black rectangular one)

Re: 2.4GHZ

jamesn123 — Wed, 12 Nov 2025 17:01:00 GMT

Hi @ScottWright

You can find the guide on how to split the bands here https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

Once you've done that you should be able to connect the device.