topic Re: Upgrade not working in Broadband

Upgrade not working

Ross128 — Wed, 12 Nov 2025 16:38:48 GMT

I have been upgraded to fibre TODAY but because of where YOUR assigned engineer told us to position the router I am now unable to connect devices in other rooms

do I need a booster or something? And if so, I need it asap

Re: Upgrade not working

jamesn123 — Wed, 12 Nov 2025 16:45:10 GMT

Hi @Ross128

Its possible you need a booster if your router has been moved to a less favourable location. Information on boosters and how to get them can be found here https://www.sky.com/help/articles/sky-wifi-max

Re: Upgrade not working

JimM1 — Wed, 12 Nov 2025 17:08:15 GMT

@Ross128 If possible then look to move the hub to were you had it befire with a longer Ethernet cable than supplied. That for sure is the best way if indeed it can be done!