topic Re: Connection problems in Broadband

Connection problems

Diana77 — Sat, 08 Nov 2025 17:58:04 GMT

17.30 every day my internet drops out and I never get wifi on my phone even when next to the router.

Re: Connection problems

jamesn123 — Tue, 11 Nov 2025 16:38:03 GMT

Hi @Diana77

When the issue occurs do any lights on the hub change?

Do you have anything timed in your home for 17:30 or something thats often used at that time?

Re: Connection problems

Diana77 — Wed, 12 Nov 2025 16:44:20 GMT

No lights change. Nothing changes in the house. Today it's faulty earlier. 16.30

Re: Connection problems

jamesn123 — Wed, 12 Nov 2025 16:47:19 GMT

Hi @Diana77

Which Sky hub do you have? https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Re: Connection problems

JimM1 — Wed, 12 Nov 2025 19:29:27 GMT

@Diana77 Two things spring to mind, parental controls but you would need the sky Max for that one, and have a look at the Broadband shield settings on your account!