Wifi not working

Jessica-Stan — Wed, 12 Nov 2025 08:10:36 GMT

Good morning Our internet is not working atall today, it was been a rubbish service for months and Im getting abit sick of it. Even when it works the wifi does not cover the majority of our property, only two rooms get decent signal. But today nothing is working! I am paying alot of money for a really bad product and service.

Re: Wifi not working

Daniel0210 — Wed, 12 Nov 2025 08:18:00 GMT

@Jessica-Stan wrote:
But today nothing is working!

@Jessica-Stan
Wi-Fi and broadband are different. Wi-Fi is the wireless connection between your hub and your devices. Broadband is the internet connection provided by your ISP (Sky).

Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

topic Wifi not working in Broadband

Wifi not working

Re: Wifi not working