topic Re: No internet in Broadband

No internet

Kimmieleigh — Wed, 12 Nov 2025 01:24:12 GMT

Not internet but your system says a it's fine AGAIN

Re: No internet

caesarome — Wed, 12 Nov 2025 05:40:02 GMT

We are customers here who help each other so you are not talking to Sky.

When it is down after midnight to around 6am then it could be overnight maintenance taking place.

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: No internet

Kimmieleigh — Wed, 12 Nov 2025 08:06:03 GMT

This has been happening quite a lot not just in the evening. I do the checks on skys website and it all says it's working. Not any mention of maintenance either.

Re: No internet

Daniel0210 — Wed, 12 Nov 2025 08:19:15 GMT

@Kimmieleigh

There is no warning of impending maintenance.