No WiFi Signal – Router Not Broadcasting

Val2p — Wed, 12 Nov 2025 00:48:46 GMT

Hello,

Our WiFi has stopped working - the router is not broadcasting any WiFi signal. We have already followed all the troubleshooting steps and recommendations, but nothing has helped.

Could you please assist us with this issue?

Re: No WiFi Signal – Router Not Broadcasting

caesarome — Wed, 12 Nov 2025 05:41:36 GMT

@Val2p

When it is down after midnight to around 6am then it could be overnight maintenance taking place.

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic No WiFi Signal – Router Not Broadcasting in Broadband

No WiFi Signal – Router Not Broadcasting

Re: No WiFi Signal – Router Not Broadcasting