https://helpforum.sky.com/t5/Broadband/Sky-tv-not-working/m-p/5138771#M531507 <P>Connections to the home broadband with my phone is ok but not able to connect my sky tv puck to work on the tv it says board and is not working but tv not connected&nbsp;</P> Tue, 11 Nov 2025 15:09:49 GMT SarahBeye 2025-11-11T15:09:49Z https://helpforum.sky.com/t5/Broadband/Sky-tv-not-working/m-p/5138771#M531507 <P>Connections to the home broadband with my phone is ok but not able to connect my sky tv puck to work on the tv it says board and is not working but tv not connected&nbsp;</P> Tue, 11 Nov 2025 15:09:49 GMT https://helpforum.sky.com/t5/Broadband/Sky-tv-not-working/m-p/5138771#M531507 SarahBeye 2025-11-11T15:09:49Z https://helpforum.sky.com/t5/Broadband/Sky-tv-not-working/m-p/5138826#M531517 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4043682">@SarahBeye</a>&nbsp;wifi signal level will vary around your home and to stream video requires a stable connection with sufficent &nbsp;speed. If you have a Sky Stream puck or a Sky Glass TV the unit will tell you if the WiFi connection is good bad or indifferent in the Network Settings. You may require some form of booster but before spending money make sure both the pucjk and hhe hub are in the best position which isnt on the floor or behind other equipment but rather on a surface out in the open. If practical &nbsp;consider using an Ethernet cable as these are both faster and more stable.</P> Tue, 11 Nov 2025 16:21:40 GMT https://helpforum.sky.com/t5/Broadband/Sky-tv-not-working/m-p/5138826#M531517 Chrisee 2025-11-11T16:21:40Z