https://helpforum.sky.com/t5/Broadband/My-internet-is-Not-working/m-p/5138702#M531493 <P>My internet is not working and your app tell me it is and looks good this incorrect your app is lying&nbsp;</P> Tue, 11 Nov 2025 14:04:35 GMT NatashaA2 2025-11-11T14:04:35Z https://helpforum.sky.com/t5/Broadband/My-internet-is-Not-working/m-p/5138702#M531493 <P>My internet is not working and your app tell me it is and looks good this incorrect your app is lying&nbsp;</P> Tue, 11 Nov 2025 14:04:35 GMT https://helpforum.sky.com/t5/Broadband/My-internet-is-Not-working/m-p/5138702#M531493 NatashaA2 2025-11-11T14:04:35Z https://helpforum.sky.com/t5/Broadband/My-internet-is-Not-working/m-p/5138704#M531494 <P>Same here. Router looks fine, can connect to the router but have 0 internet connection. App tells me everything is fine and working but it's not.&nbsp;</P> Tue, 11 Nov 2025 14:08:10 GMT https://helpforum.sky.com/t5/Broadband/My-internet-is-Not-working/m-p/5138704#M531494 Jamwise 2025-11-11T14:08:10Z https://helpforum.sky.com/t5/Broadband/My-internet-is-Not-working/m-p/5138720#M531497 <P>My Internet is down also. The test says all is OK . WiFi look OK. No Internet shown on router. Orrell / Bell lane Wigan.</P> Tue, 11 Nov 2025 14:25:15 GMT https://helpforum.sky.com/t5/Broadband/My-internet-is-Not-working/m-p/5138720#M531497 Andy1234567 2025-11-11T14:25:15Z https://helpforum.sky.com/t5/Broadband/My-internet-is-Not-working/m-p/5138751#M531501 <P>Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~<STRONG> (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later). </STRONG><BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />This should determine if there's an identified fault, perhaps affecting multiple households. <BR /><BR />If there aren't any then try running the line test here<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR /><STRONG>If you’re still having problems you may need to contact Sky to report it. </STRONG> The easiest way is to dial 150 free from your Sky Talk landline if it’s still working. <BR /><BR />This link provides information about the coloured lights on the various hubs<BR /><A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A><BR /><BR /><STRONG>Working from home?:</STRONG> Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.</P> Tue, 11 Nov 2025 14:45:45 GMT https://helpforum.sky.com/t5/Broadband/My-internet-is-Not-working/m-p/5138751#M531501 Daniel0210 2025-11-11T14:45:45Z https://helpforum.sky.com/t5/Broadband/My-internet-is-Not-working/m-p/5138758#M531503 <P>Same here no internet but the app says everything is working</P><P>&nbsp;</P> Tue, 11 Nov 2025 14:50:15 GMT https://helpforum.sky.com/t5/Broadband/My-internet-is-Not-working/m-p/5138758#M531503 BGR 2025-11-11T14:50:15Z