topic WiFi issues on my work laptop in Broadband

WiFi issues on my work laptop

Cookj — Tue, 11 Nov 2025 09:52:03 GMT

My teams calls are freezing all the time and the WiFi bar on my work laptop goes down to 1 bar then back up to 3

Re: WiFi issues on my work laptop

jamesn123 — Tue, 11 Nov 2025 16:31:54 GMT

Hi @Cookj

Are you using any boosters or just the main Sky hub? Do you have Sky Q? How far away are you from the main Sky hub?

Re: WiFi issues on my work laptop

Cookj — Wed, 12 Nov 2025 07:13:01 GMT

Just the main sky hub, and my router is in the hall and I work in the front front so not far !

Re: WiFi issues on my work laptop

Cookj — Wed, 12 Nov 2025 07:13:53 GMT

Yes Sky Q

Re: WiFi issues on my work laptop

jamesn123 — Wed, 12 Nov 2025 09:39:01 GMT

@Cookj

Does your Sky Q work okay or drop out? It sounds like your laptop is flip flopping between your hub & the Sky Q hotspot.

Re: WiFi issues on my work laptop

Cookj — Wed, 12 Nov 2025 09:58:36 GMT

No TV is fine ! Just laptop

Re: WiFi issues on my work laptop

jamesn123 — Wed, 12 Nov 2025 10:25:47 GMT

@Cookj

If you move your laptop closer does the issue still occur?

Re: WiFi issues on my work laptop

Cookj — Wed, 12 Nov 2025 10:33:14 GMT

Haven't really noticed but will give it a try!

Re: WiFi issues on my work laptop

Cookj — Fri, 14 Nov 2025 20:34:30 GMT

No don't have a boster - and WiFi still drops of but not as bad when working closer to the router!

Re: WiFi issues on my work laptop

JimM1 — Fri, 14 Nov 2025 21:05:46 GMT

@Cookj Have you considered, that it may be a laptop issue and nothing to do with the actual sky Hub and Q wireless wi-fi signal.

Re: WiFi issues on my work laptop

JimM1 — Fri, 14 Nov 2025 21:13:21 GMT

@Cookj Is your laptop in the same room with the sky Q when you are working, if not it may be worth seeing if you can get a SE210 Sky Broadband Booster to go with your Sky Broadband Hub. Link below for the two devices! These two devices are matching with each other...

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: WiFi issues on my work laptop

Cookj — Sun, 16 Nov 2025 15:00:01 GMT

Sorry we haven't got sky q - just the normal sky!
can't connect my printer as well!