topic Re: Internet in Broadband

Internet

andrea2003 — Tue, 11 Nov 2025 02:47:04 GMT

Internet dropped out

Re: Internet

Jimmy51 — Tue, 11 Nov 2025 02:57:27 GMT

Mines still off

Re: Internet

andrea2003 — Tue, 11 Nov 2025 03:00:39 GMT

Wat area are you

Re: Internet

littlecat — Tue, 11 Nov 2025 03:05:14 GMT

Mines off , Cardiff

Re: Internet

Jimmy51 — Tue, 11 Nov 2025 03:08:33 GMT

West Yorkshire

Re: Internet

Neesh3 — Tue, 11 Nov 2025 03:11:57 GMT

Mines off Walsall been 25mins - **bleep**

Re: Internet

Jimmy51 — Tue, 11 Nov 2025 03:12:38 GMT

Back on

Re: Internet

andrea2003 — Tue, 11 Nov 2025 03:15:56 GMT

Mine back on

Re: Internet

Daniel0210 — Tue, 11 Nov 2025 05:24:46 GMT

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

Re: Internet

Shauna02 — Tue, 11 Nov 2025 08:03:22 GMT

Mines still off south yorkshire

Re: Internet

Daniel0210 — Tue, 11 Nov 2025 08:07:12 GMT

@Shauna02

Your issue is unlikely to be maintenance related.

Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Internet

andrea2003 — Tue, 11 Nov 2025 08:09:42 GMT

All up and running in Rotherham