topic Re: Broadband hub red light in Broadband

Broadband hub red light

P80 — Mon, 10 Nov 2025 11:13:45 GMT

Hi my broadband hub has a red light and will not allow any of our services to connect to WIFi

Re: Broadband hub red light

GD1 — Mon, 10 Nov 2025 11:15:08 GMT

@P80 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Broadband hub red light

Daniel0210 — Mon, 10 Nov 2025 11:18:51 GMT

@P80

As we don't know which hub you have the below link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start