topic Re: Not working in Broadband

Not working

Hanay — Sun, 09 Nov 2025 16:52:40 GMT

Past few days the internet and WiFi haven't been working this is unacceptable please fix this immediately

Re: Not working

JimM1 — Sun, 09 Nov 2025 17:10:58 GMT

@Hanay That's a call to sky for you, the Forum is Customer helps Customer and you are not talking to sky, so they will not know!

Re: Not working

Trudy65 — Sun, 09 Nov 2025 17:11:07 GMT

Yeah agree. Seems to be more issues with fibre than before. Are you on fibre too? Sort it out Sky. Box help is repetitive & unhelpful

Re: Not working

Trudy65 — Sun, 09 Nov 2025 17:14:53 GMT

Thx. Just wondered if it was just us or changing to fibre appears more problematic in general. I will contact Sky for sure.

Re: Not working

Daniel0210 — Sun, 09 Nov 2025 17:15:00 GMT

@Trudy65 @Hanay

As @JimM1 indicated you aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Use this link to check to see if there are any broadband issues or outages nearby, even if you’ve already tried it ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: Not working

JimM1 — Sun, 09 Nov 2025 17:29:55 GMT

@Trudy65 Been on the sky FF500 connection since 10th Mar2025, been two wan drops early on somewhere around the 1000hr connection mark with the SR203 hub, but that could have been anything, suspect maintenance as was not even aware until i looked in the stat's and log files, missed the events completely so were not even noticed.

Was EE Fibre install then back to Sky and all run owned by (OR Openreach), but really zero problems off any kind!