Internet issue

Millsie77 — Sun, 09 Nov 2025 14:45:06 GMT

Internet is very

Re: Internet issue

Daniel0210 — Sun, 09 Nov 2025 14:52:44 GMT

@Millsie77 wrote:

Internet is very

@Millsie77

Good? Fast?

Re: Internet issue

Millsie77 — Sun, 09 Nov 2025 15:00:08 GMT

Don't know why rest of post didn't post! Is very slow and keeps cutting out

Re: Internet issue

Daniel0210 — Sun, 09 Nov 2025 15:01:30 GMT

@Millsie77
Use this link to check to see if there are any broadband issues or outages nearby, even if you’ve already tried it ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

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Internet issue

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