Our broadband problens

SAC4 — Sun, 09 Nov 2025 14:45:52 GMT

Despite paying £38 a month we are having constant problems with our Broadband connection. Your service checker continuously tells us that our service is good whilst at the same time we cannot connect to WiFi.

Re: Our broadband problens

Daniel0210 — Sun, 09 Nov 2025 15:07:23 GMT

Not our checker @SAC4 You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Use this link to check to see if there are any broadband issues or outages nearby, even if you’ve already tried it ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

topic Our broadband problens in Broadband

Our broadband problens

Re: Our broadband problens