topic Re: WiFi password in Broadband

WiFi password

SibonginkosiD — Sat, 08 Nov 2025 22:16:20 GMT

I received my sky broadband today. Where can I find the password to connect to WiFi

Re: WiFi password

GD1 — Sat, 08 Nov 2025 22:23:41 GMT

@SibonginkosiD wrote:

I received my sky broadband today. Where can I find the password to connect to WiFi

A label with the wifi password will be on the back of or underneath the hub, have you looked?

Re: WiFi password

caesarome — Sat, 08 Nov 2025 22:29:29 GMT

@SibonginkosiD

There should also be a card that came with the hub that it is printed on.

Re: WiFi password

SibonginkosiD — Sat, 08 Nov 2025 22:30:53 GMT

There was no card and under the puck it's a Serial and WPS number only

Re: WiFi password

SibonginkosiD — Sat, 08 Nov 2025 22:31:52 GMT

There's only Serial and WPS pin only

Re: WiFi password

caesarome — Sat, 08 Nov 2025 22:32:56 GMT

@SibonginkosiD wrote:

There was no card and under the puck

It isn't the puck you should be looking at, it is your broadband hub (router).

Re: WiFi password

SibonginkosiD — Sat, 08 Nov 2025 22:36:48 GMT

I only received the black small thing, nothing else I received. I was told I'm going to pay £35 monthly . I thought it come with the router for WiFi

Re: WiFi password

caesarome — Sat, 08 Nov 2025 22:37:39 GMT

What did you order from Sky, so Sky TV or Broadband ?

Re: WiFi password

SibonginkosiD — Sat, 08 Nov 2025 22:39:30 GMT

Broadband. That's what they told me about

Re: WiFi password

TimmyBGood — Sat, 08 Nov 2025 22:52:11 GMT

@SibonginkosiD

I suspect you've perhaps inadvertently ordered Sky Stream (subscription television) alongside Sky Broadband, which is why you've received the television hardware ('puck') that gets sent out 'next day' wherever possible.

The internet router ('Hub') is despatched a few days before the broadband activation date, which is carried out on a completely different timescale to provision of the Stream device: this has undoubtedly confused many people before you.

Re: WiFi password

SibonginkosiD — Sat, 08 Nov 2025 22:47:49 GMT

Thank you so much. What should I do now?