topic Re: Poor internet in Broadband https://helpforum.sky.com/t5/Broadband/Poor-internet/m-p/5136477#M530946 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4529579">@PeterCA</a>&nbsp;</P> <P>Sorry but we can't fix anything as we are customers here who help each other.</P> <P>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 08 Nov 2025 19:56:40 GMT caesarome 2025-11-08T19:56:40Z Poor internet https://helpforum.sky.com/t5/Broadband/Poor-internet/m-p/5136469#M530944 <P>Our internet keeps dropping out. Please can you fix it?</P> Sat, 08 Nov 2025 19:50:08 GMT https://helpforum.sky.com/t5/Broadband/Poor-internet/m-p/5136469#M530944 PeterCA 2025-11-08T19:50:08Z Re: Poor internet https://helpforum.sky.com/t5/Broadband/Poor-internet/m-p/5136477#M530946 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4529579">@PeterCA</a>&nbsp;</P> <P>Sorry but we can't fix anything as we are customers here who help each other.</P> <P>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 08 Nov 2025 19:56:40 GMT https://helpforum.sky.com/t5/Broadband/Poor-internet/m-p/5136477#M530946 caesarome 2025-11-08T19:56:40Z