No internet

Adam0202 — Sat, 08 Nov 2025 10:26:55 GMT

Orange light on router, sky connecting to my box OK but then have no internet connection

Re: No internet

Daniel0210 — Sat, 08 Nov 2025 10:31:41 GMT

@Adam0202
Use this link to check to see if there are any broadband issues or outages nearby (even if you’ve already tried it ~ it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

Re: No internet

Curde-c — Sat, 08 Nov 2025 11:04:10 GMT

Im having the same problem. Rang sky & there just saying i need a new hub! 3/5 working days to get a new one so no internet till then. I think it's a joke as there still charge us. Why can't they send them out next day delivery!

topic No internet in Broadband

No internet

Re: No internet

Re: No internet