https://helpforum.sky.com/t5/Broadband/Internet-connection-down/m-p/5135979#M530826 <P>No connection to all household devices. Connection to route ok&nbsp;</P> Sat, 08 Nov 2025 10:16:03 GMT GP621 2025-11-08T10:16:03Z https://helpforum.sky.com/t5/Broadband/Internet-connection-down/m-p/5135979#M530826 <P>No connection to all household devices. Connection to route ok&nbsp;</P> Sat, 08 Nov 2025 10:16:03 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection-down/m-p/5135979#M530826 GP621 2025-11-08T10:16:03Z https://helpforum.sky.com/t5/Broadband/Internet-connection-down/m-p/5135982#M530827 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4529012">@GP621</a>&nbsp;</P> <P>Try running this line test to see if it finds any faults:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 08 Nov 2025 10:20:50 GMT https://helpforum.sky.com/t5/Broadband/Internet-connection-down/m-p/5135982#M530827 caesarome 2025-11-08T10:20:50Z