https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/5135959#M530815 <P>I am connected to the WiFi but the internet isn't working. I have tried 4 different devices across different rooms in the house but none work. I my was working on and off yesterday but isn't connecting at all today.</P> Sat, 08 Nov 2025 10:01:30 GMT Stclancy 2025-11-08T10:01:30Z https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/5135959#M530815 <P>I am connected to the WiFi but the internet isn't working. I have tried 4 different devices across different rooms in the house but none work. I my was working on and off yesterday but isn't connecting at all today.</P> Sat, 08 Nov 2025 10:01:30 GMT https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/5135959#M530815 Stclancy 2025-11-08T10:01:30Z https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/5135987#M530830 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4528986">@Stclancy</a>&nbsp;</P> <P>If all the lights are lit on the hub then firstly try a reboot of the hub at the mains to see if that brings it back to life.</P> <P>&nbsp;</P> <P>If it doesn't then try&nbsp;<SPAN>running this line test to see if it finds any faults:</SPAN></P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 08 Nov 2025 10:23:24 GMT https://helpforum.sky.com/t5/Broadband/Broadband-issues/m-p/5135987#M530830 caesarome 2025-11-08T10:23:24Z