WiFi isn’t working

7jkw2 — Fri, 07 Nov 2025 21:39:57 GMT

My broadband has stopped working for the fifth time in as many months. There are only two green lights showing out of four - the power and the wifi. The internet and the voice lights are off.

Re: WiFi isn’t working

caesarome — Fri, 07 Nov 2025 21:55:23 GMT

@7jkw2

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

topic WiFi isn’t working in Broadband

WiFi isn’t working

Re: WiFi isn’t working