No internet connection

Casey55 — Fri, 07 Nov 2025 21:16:24 GMT

No internet connection today. All lights on router. Done the usual turn off on. Checked signal online through my phone data which say ok but can't do it through my sky broadband as it says no connection. Lost connection on all devices and its only light use maybe 2 phones browsing and tv Netflix at one time. Area WF15.

Re: No internet connection

Daniel0210 — Fri, 07 Nov 2025 21:33:01 GMT

@Casey55
Use this link to check to see if there are any broadband issues or outages nearby (even if you’ve already tried it ~ it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.

topic No internet connection in Broadband

No internet connection

Re: No internet connection