https://helpforum.sky.com/t5/Broadband/False-reporting/m-p/5135750#M530754 <P>Why does it say 35Mb/s is ok on service checker when I'm paying for 500? How do I get them to fix it? Thanks</P> Fri, 07 Nov 2025 21:08:36 GMT JP124 2025-11-07T21:08:36Z https://helpforum.sky.com/t5/Broadband/False-reporting/m-p/5135750#M530754 <P>Why does it say 35Mb/s is ok on service checker when I'm paying for 500? How do I get them to fix it? Thanks</P> Fri, 07 Nov 2025 21:08:36 GMT https://helpforum.sky.com/t5/Broadband/False-reporting/m-p/5135750#M530754 JP124 2025-11-07T21:08:36Z https://helpforum.sky.com/t5/Broadband/False-reporting/m-p/5135762#M530759 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4528754">@JP124</a>&nbsp;Is everything else ok when you look at the broadband history with the service checker, package is fine showing you are on the FF500, speed's are indicated in the general 500 mark, you are getting resonable speed download when you check, etc.&nbsp;</P><P>&nbsp;</P><P>The low speed of 35Mb/s may just be a hangover from your previous package, but it will take sky to go in and correct what needs to be done! You are going to have to call for it to get sorted i would think!</P> Fri, 07 Nov 2025 21:29:00 GMT https://helpforum.sky.com/t5/Broadband/False-reporting/m-p/5135762#M530759 JimM1 2025-11-07T21:29:00Z