topic Internet issues in Broadband

Internet issues

Sophia31 — Fri, 07 Nov 2025 20:56:19 GMT

Internet not working properly

JimM1 — Fri, 07 Nov 2025 21:01:16 GMT

@Sophia31 You have not supplied any information to go one with your posting!

Sophia31 — Fri, 07 Nov 2025 21:29:04 GMT

Hello

I have been unable to watch anything this evening, internet keeps breaking up every 2-3 minutes, although I have upgraded to super fast 80. Thank you

JimM1 — Fri, 07 Nov 2025 21:37:29 GMT

@Sophia31 Having a Superfast 80 Package you would still be on a copper connection to an Openreach Master phone socket, is that correct.

If there is a line problem starting to occur, running the diagnostic link below may indicate something to you!

If there aren't any then try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start